QUESTIONS
1.1, 1.2 Explain what it means to have a duty of care in your role and how it relates to duty of candour, remember to include from your own working role.
1.3 Explain how duty of care contributes to the safeguarding and protection of individuals’ right to live in safety and be free from abuse and neglect
2.1 Describe 3 potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights
2.2 Explain how to work with individuals and others to manage conflicts and dilemmas, related to duty of care, to achieve positive outcomes for individuals.
2.3 Outline the sources of additional support and advice about conflicts and dilemmas
3.1, 3.2 Describe the main points of your workplace agreed procedures for handling comments and complaints. Summarise your role in listening and responding to comments and complaints.
3.3 Explain the importance of empowering individuals and others to express their comments and complaints.
4.1, 4.2 Give 2 examples of each of the following: adverse events, incidents, errors and near misses. Explain how to recognise, report, and respond to adverse events, incidents, errors and near misses.
4.3 Summarise how your role in recognising and responding to adverse events, incidents, errors and near misses can prevent further occurrences and improve quality of care.
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Guidance
Others: refers to everyone you are likely to come in to contact with, including:
● Individuals accessing care and support services.
● Carers, loved ones, family, and friends of those accessing care and support services.
● Colleagues and peers
● Managers and supervisors
● Professionals from other services
● Visitors to the workplace
● Members of the community
● Volunteers
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