After reading Chapter 21, Conflict, Workplace Violence, and Negotiation, describe a scenario that details a conflict you have experienced or witnessed between coworkers. After presenting your scenario, provide a discussion on the following concepts.

Title: Conflict Management Policy 

After reading Chapter 21, Conflict, Workplace Violence, and Negotiation, describe a scenario that details a conflict you have experienced or witnessed between coworkers. After presenting your scenario, provide a discussion on the following concepts. 

1. Identify how the conflict impacted your ability to preserve your relationship(s) with the individuals involved. 
2. Describe how you recognized and managed the source of the conflict. 
3. Identify how you recognized and responded to the conflict. 
4. Discuss how you can best resolve conflicts with difficult people 
5. Analyze the most effective communication skills needed to resolve conflict. 

Additional Instructions: 

1. All submissions should be 2-3 pages, not including the title page and reference page. 
2. Utilize a minimum of two scholarly resources. 
3. Adhere to grammar, spelling and punctuation criteria. 
4. Adhere to APA compliance guidelines.