Assessment Task 2: Project
This task is divided into two parts:
Part A requires you to develop, monitor and implement a quality framework and part B requires you to develop a continuous improvement plan.
Part A: Development, monitoring and implementation of a quality framework
In this part of assessment task, you are required to develop, monitor and implement a quality framework by establishing quality service standards through consultation with stakeholders and benchmarking against industry standards or existing quality frameworks.
You may refer to following link: Quality and Safety Framework | Tasmanian Department of Health
You must develop strategies to ensure service procedures deliver high quality services that support good practice standards and the rights and interests of the clients.
This assessment task requires you to perform the following skills:
• Review existing quality frameworks
• Review and monitor quality of service outcomes for clients and the community
• Develop quality framework to delivery high quality services that support good practice standards
• Identify barriers to quality
• Find strategies and opportunities for continuous improvement
• Provide recommendations for improvement
• Establish procedures to check that appropriate practice is carried out
• Define and implement continuous improvement processes to monitor and ensure quality client service delivery
• Plan and ensure the involvement of all stakeholders and parties in quality improvement processes such as colleagues, clients, family and management
• Process of ongoing inspection to ensure service follow good and best practices and to respond to changing legislative requirements and client needs
• Identify the professional development processes for the staff to develop the necessary competencies to meet changing service delivery requirements
• Identify and establish differences between stakeholder expectations and service delivery objectives
• Strategies to inform stakeholders the review results
• Plan and implement the revised strategies to improve outcomes based upon review findings
• Respond to and investigate complaints and use as feedback to improve outcomes
• Ensure the continuous improvement of service standards by incorporating stakeholder expectations, feedback, industry and regulatory benchmarking and available resources
You must use the attached template to complete this task.
Word-limit: 550-600.
Background
• Discuss the frameworks you reviewed and analysed
• Discuss the service background
Standards and services
• Standards and service protocols, you have selected for your service
• Rationale for selecting the standards and service protocols
Discuss
• Review quality of service outcomes for clients and the community
• Develop quality framework to delivery high quality services that support good practice standards
• Identify barriers to quality
• Find strategies and opportunities for continuous improvement
• Provide recommendations for improvement
• Establish procedures to check that appropriate practice id carried out
• Define and implement continuous improvement processes to monitor and ensure quality client service delivery
• Plan and ensure the involvement of all stakeholders and parties in quality improvement processes such as colleagues, clients, family and management
• Process of ongoing inspection to ensure service follow good and best practices and to respond to changing legislative requirements and client needs
• Identify the professional development processes for the staff to develop the necessary competencies to meet changing service delivery requirements
• Identify and establish differences between stakeholder expectations and service delivery objectives
• Strategies to inform stakeholders the review results
• Plan and implement the revised strategies to improve outcomes based upon review findings
• Respond to and investigate complaints and use as feedback to improve outcomes
• Ensure the continuous improvement of service standards by incorporating stakeholder expectations, feedback, industry and regulatory benchmarking and available resources
Conclusion
Part B: Development of a continuous improvement plan
In this part of assessment task, you are reviewing the quality frameworks and operational plan of an community support service centre and suggest them strategies and opportunities for continuous improvement in the service delivery.
This assessment task requires you to perform the following skills:
• Review quality frameworks
• Review operational plan
• Review quality of service outcomes for clients and the community
• Identify barriers to quality
• Find strategies and opportunities for continuous improvement
• Provide recommendations for improvement
• Establish a continuous improvement plan for the community support service centre for at least 1 service or program
• Define and implement continuous improvement processes to monitor and ensure quality client service delivery
• Plan and ensure the involvement of all stakeholders and parties in quality improvement processes such as colleagues, children, parents and management
• Process of ongoing inspection to ensure service follow good and best practices and to respond to changing legislative requirements and client needs
• Identify the professional development processes for the staff to develop the necessary competencies to meet changing service delivery requirements
• Identify and establish differences between stakeholder expectations and service delivery objectives
• Strategies to inform stakeholders the review results
• Plan and implement the revised strategies to improve outcomes based upon review findings
• Respond to and investigate complaints and use as feedback to improve outcomes
• Ensure the continuous improvement of service standards by incorporating stakeholder expectations, feedback, industry and regulatory benchmarking and available resources
• Word-limit: 450-500.
• You must use the template from the website link below to develop your continuous improvement plan or quality improvement plan. https://www.health.tas.gov.au/__data/assets/word_doc/0003/161382/Continuous_Improvement_Plan_-_20180108.docx
Supervisor Name:
FEEDBACK SECTION
How well do you think I performed?
Signature:
Date:
Supervisor Name:
FEEDBACK SECTION
How well do you think I performed?
Signature:
Date:
Assessment Results Sheet
Outcome First attempt:
Outcome (make sure to tick the correct checkbox):
Satisfactory (S) ☐ or Not Satisfactory (NS) ☐
Date: _______(day)/ _______(month)/ ____________(year)
Feedback:
Second attempt:
Outcome (make sure to tick the correct checkbox):
Satisfactory (S) ☐ or Not Satisfactory (NS) ☐
Date: _______(day)/ _______(month)/ ____________(year)
Feedback:
Student Declaration • I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and or links to my sources.
• I have kept a copy of all relevant notes and reference material that I used as part of my submission.
• I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.
• I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.
• All appeal options have been explained to me.
Student Signature
Date
Trainer/Assessor Name
Trainer/Assessor Declaration I hold:
☐ Vocational competencies at least to the level being delivered
☐ Current relevant industry skills
☐ Current knowledge and skills in VET, and undertake
☐ Ongoing professional development in VET
I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.
Trainer/Assessor Signature
Date
Office Use Only The outcome of Assessment has been entered into the Student Management System
on _________________ (insert date)
by (insert Name) __________________________________
