Cognitively Complex Problem Solving
Course Learning Outcomes-Covered
Course Learning Outcomes (CLOs)
Find some structured ways of dealing with complex managerial decision problems.
Explain simple decision models and management science ideas that provide powerful and (often surprising) qualitative insight about large spectrum of managerial problems.
Demonstrate the tools for deciding when and which decision models to use for specific problems.
Build an understanding of the kind of problems that is tackled using Spreadsheet Modeling and decision analysis.
Log in to Saudi Digital Library (SDL) via University’s website
On first page of SDL, choose “English Databases”
From the list find and click on EBSCO database.
In the Search Bar of EBSCO find the following article:
Title: Towards “Cognitively Complex” Problem Solving: Six Models of Public Service Reforms (Case Study).
Author: Willy McCourt
Abstract: This paper proposes ‘cognitively complex problem-solving’ as a refinement of the recent problemsolving approach to public service reform, and as an addition to existing political and institutional explanations for the frequent failure of reform. In order to substantiate the new problem-solving model, it identifies and selectively reviews six models of reform that have been practiced in developing countries over the past halfcentury: public administration; decentralization; pay and employment reform; New Public Management; integrity and corruption reforms; and “bottom-up” reforms.
Assignment Questions: (Marks 15)
Read the above case study and answer the following Questions:
Question 1: What do you understand by the Cognitively Complex Problem-Solving method used in this case study/ (250-300 words) (3-Marks).
Question 2: Discuss the six models of problem-solving approach that are useful for public service reform (250-300 words). (3-Marks).
Question 3: What are the expected problems in public service reform, and suggest a suitable solution? (250-300 words) (3-Marks).
Question 4: Why capacity building is a distinctive feature of public administration at various organizations in many countries? (250-300 words) (3-Marks).
Question 5: What is your learning from this case study and how it is beneficial for you? (250-300 words) (3-Marks).Answers:
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