You are the nurse manager of an inpatient unit. You are going to be changing the discharge education process for all patients. Your staff, so far, has been resistant to this change. In their feedback to you, they think that this change is not necessary, as they think that it will create more work. They also state that the current process is working fine. As a leader, you understand that listening to feedback is important. As a result, you are going to educate your staff on the “why” behind the change; you are going to create an infographic using Lewin’s Process of Planned Change. Each step in Lewin’s Process of Planned Change will be outlined as it relates to your new discharge process.
To successfully complete your infographic assignment on Lewin’s Process of Planned Change for a new discharge education process, follow these condensed steps:
Identification and Discussion
Include a title and your name
Clearly outline each stage and its relevance to the discharge process change.
Grasp the three stages—Unfreeze (recognize the need for change), Change (implement new processes), and Refreeze (make the change permanent).
Include a clear title, a brief introduction to Lewin’s model, and use graphical elements to guide the reader.
Value to Peers
Show the benefits of the change for staff.
For each stage, explain how it applies to changing the discharge process.
Highlight the need for change, detail the new process, and describe how it will be solidified.
Creativity
Employ engaging design elements.
Using the provided templates, create sections for each Lewin’s stage with relevant visuals and key points.
Use color and visuals to improve clarity.
Communication
Present information clearly with minimal text and straightforward visuals.
Ensure clarity, accuracy, and appeal. Check for errors and seek feedback to improve readability.
This assignment asks you, as a nurse manager facing staff resistance to a new discharge-education process, to create an infographic explaining the change through Lewin’s three-stage model. The goal is to communicate the ‘why’ and reduce resistance — map your change onto unfreeze, change, refreeze.
Key takeaways
- Use Lewin’s three stages: unfreeze, change (move), refreeze.
- Map each stage to your new discharge-education process.
- Address staff resistance by communicating the ‘why.’
- Keep it a visual infographic — clear, staged, and scannable.
- Support with change-management sources.
Unfreeze
Show how you’d prepare staff for change — communicate the need (why the current discharge process must improve: readmissions, patient understanding, safety), create urgency, and address their concerns (that it’s ‘more work’ or ‘fine as is’) with data and dialogue.
Change (Move)
Outline implementing the new discharge-education process — training, new workflow, support, and quick feedback — so staff can adopt it while feeling supported.
Refreeze
Show how you’d make the change stick — embed it in policy and routine, reinforce with recognition and audit, and celebrate early wins so the new process becomes the norm.
Design the infographic
Lay out the three stages visually with icons and short text, each tied to your discharge-education change. Keep it scannable and motivating, and cite change-management sources.
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