Demonstrate college-level communication through the composition of original mate

Demonstrate college-level communication through the composition of original materials in Standard English.
You practiced with CSR skills in the learning activity and discussion, now will use those same skills to improve a customer interaction. Listen to the podcast of the following encounter between a customer and a customer service representative (CSR) in a retail store. In this assignment, you should focus on what is communicated both verbally and nonverbally including intonation and the communicated attitude. Then write an essay analyzing this customer encounter addressing all of the checklist items.
Listen to the Podcast.
After reviewing the podcast, write an essay analyzing the scenario and addressing all of the checklist items below in a minimum of 2 pages (500 words), plus title and reference pages using APA format and citation style. Indicate the issues with the customer and the CSR in this podcast scenario.
For help with APA, see the Academic Writer resources located in the Academic Tools area.

Demonstrate college-level communication through the composition of original mate
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