GSP185: Develop a role-play scenario assessment tool where candidates engage with a simulated customer: Recruitment and Selection (Practice), SUSS, Singapore

Question 3 

Develop a role-play scenario assessment tool where candidates engage with a simulated customer for use by the Hiring Manager during the selection process. The objective of the role-play scenario is to assess candidates’ ability to understand customer needs, demonstrate product knowledge, and effectively close a sale.

Question 4 
There are two (2) parts to Question 4.

Question 4a
The Head of Retail Sales is interested in using Generative A.I. applications in her recruitment and selection tasks but is concerned about the lack of human involvement and its criteria, content, and construct validity. You are asked to illustrate the concepts of criterion, content and construct validity on Generative A.I. applications as selection tools and make recommendations
to strengthen its application

Question 4b
To minimize over-reliance on A.I or ChatGPT, the Head of Retail Sales asked for a set of guidelines accompanied by elaboration to help her hiring managers in assessing the candidate. Develop four (4) guidelines to incorporate human involvement in assessing candidate’s suitability for the job.

Question 5 
There are two (2) parts to Question 5.

Question 5a
Describe two (2) applications of the “Skills Demand for the Future Economy 2023/24 The report” (https://www.skillsfuture.gov.sg/skillsreport ) in helping organisation enterprises to make informed decisions on jobs and skills matters.

Question 5b
The Human Resource Team, the Hiring Manager and In-Service Employees are often involved in the organisation recruitment and selection activities. Referencing your answers to Question 5a, describe what is the focus of each stakeholder and three (3) activities performed by them in determining the job description.

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