In groups of 4-5, you will collaborate to
develop a 10-minute presentation exploring
a specific hospitality sector within a
particular cultural context. Your
presentation must demonstrate an
understanding of sustainability, equity, and
intercultural perspectives in hospitality
management.
Your group must:
Select one hospitality sector (e.g., hotels,
restaurants, events, airlines, cruise ships,
tourism, alternative accommodations).
Choose one cultural context (e.g., Mãori
hospitality in New Zealand, Chinese Li
Shang, Japanese omotenashi, Middle
Eastern hospitality traditions, Scandinavian
sustainable tourism, etc.).
Identify key challenges and issues related
to your chosen hospitality sector within the
selected cultural context.
Propose problem-solving strategies to
address these challenges.
Discuss the impact and benefits of your
proposed solutions for sustainability, equity,
and business success.
Groups must be formed by Week 8.
Presentations will take place in Week 12
tutorials.
* Each group must submit a 2-page
information sheet on Canvas before
presenting.
Hospitality Sectors for Selection
Your group must choose one of the following
hospitality sectors:
I Hotels & Resorts
Ol Restaurants & Food Service
7 Airlines & In-Flight Hospitality
* Cruise Ships & Maritime Hospitality
• Events & Conference Management
Alternative Accommodations (Airbnb,
Hostels, Eco-Lodges, etc.)
Theme Parks & Attractions
Cultural & Heritage Tourism
Cultural Contexts for Selection
Your group must explore hospitality within
one specific cultural context, such as:
Mãori hospitality (Manaakitanga &
Kaitiakitanga) in New Zealand
3 Chinese Hospitality (Li Shang 7Li-) – The
Culture of Respect & Reciprocity in Service)
Ah Japanese Omotenashi （Traditional
Japanese Hospitality)
ha Middle Eastern Hospitality (Guest-
Centric Service in the Gulf States)
Scandinavian Sustainable Hospitality
(Green Hotels & Eco-Tourism)
Pacific Island Hospitality (Community-
Based Tourism & Cultural Engagement)
• French Luxury Hospitality (High-End
Service in Michelin Restaurants & Resorts)
African Safari Hospitality (Tourism &
Conservation Ethics in Kenya/Tanzania)
Indian Hospitality (Atithi Devo Bhava –
‘The Guest is God’)
Each group must investigate how hospitality
is practised, the cultural values that shape
guest experiences, and the challenges the
sector faces in that cultural setting.