A private jet chartered to fly from New York City to Orlando, Florida crashed in the ocean, killing all aboard. Among the passengers were the Memorial Hospital CEO, his three top managers, and the chair of the governing board. They were flying to Orlando to attend a national health care conference. The manager of human resources (HR) at Memorial Hospital was summoned to the phone to receive the devastating news. She gasped, turned pale, looked expressionlessly at her assistant and uttered four words, “Now who’s in charge?” How would you handle the situation? How could this lack of continuity in leadership have been avoided?
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