BSBCRT611 Apply critical thinking for complex problem solving
Student assessment Booklet – Task 2
Version 3.0 March 2023, Approved Quality assurance & Compliance Manager
Pan Bird Pty Ltd t/a Tr4in Right l RTO Code 22281 l CRICOS Code 03618G Page 1 of 7
Copyright © 2021 RTO Works

Assessment Task Cover Sheet – Assessment Task 2

Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.

Unit Code / Name
BSBCRT611 Apply critical thinking for complex problem solving

Name:

Date of submission:

STUDENT DECLARATION
I __________________________________________________ declare that these tasks are my own work.
 None of this work has been completed by any other person.
 I have not cheated or plagiarised the work or colluded with any other student/s in the completion of this work.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
 I understand that if I am found to be in breach of the RTO’s policies, disciplinary action may be taken against
me.
Student Signature: ______________________________________________Date: _______________

Assessor to complete

Assessment Task Number
and Title
Satisfactory/
Not satisfactory
Date
Is this a
reassessment? Y/N
If yes, what
attempt?

Assessment Task 2: Project –
Define the complex issue
1st attempt __

2nd attempt __

Re-assessment __

Assessor’s Signature: __________________________________ Date: _______________
BSBCRT611 Apply critical thinking for complex problem solving
Student assessment Booklet – Task 2
Version 3.0 March 2023, Approved Quality assurance & Compliance Manager
Pan Bird Pty Ltd t/a Tr4in Right l RTO Code 22281 l CRICOS Code 03618G Page 2 of 7
Copyright © 2021 RTO Works

Assessment Task 2: Define the complex issue

TASK SUMMARY
In this task, you are required to demonstrate your knowledge and skills you have learned from this unit to:
 Define the complex issue

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK
 Learning/Student Guide
 Project Portfolio
 Brief Outline
 Self-evaluation checklist
 Simulation Pack
Note: If you are not using the Case Study WORLDUCATION and you wish to use an organisation that you have
worked or are currently working with, you must discuss this with your Assessor and ensure that you have access
to similar documents in the Simulation Pack such as:

Strategic Plan
 Performance Management Policy and Procedures

 Finance Authorisation Policy and Procedures
 Documentation Policy and Procedures

 New Supplier Policy
 Brief Outline

 Privacy Policy and Procedures
 Self-evaluation Checklist

 Access to a computer, printer, Internet, and email software (if required)
 MS Office application (or similar)
 A suitable place (or simulated workplace) to complete activities that replicates a business environment including
a meeting space.
IS THIS AN OPEN BOOK? YES
WHEN DO I NEED TO SUBMIT THIS TASK? END OF WEEK 2

WHAT DO I NEED TO SUBMIT?

Section 1 of your Project Portfolio
 Minutes of Meeting
 Emails x 2
 Organisational Policies and Procedures (if you are NOT using the Case Study)
 Legislation (if you are NOT using the Case Study)
 Presentation slides (PowerPoint)
 Financial analysis and presentation

 Assessment Task cover sheet

 Reference List and Plagiarism Check report (if applicable)

 Plagiarism check report (if applicable)

 Self-evaluation checklist

WHERE SHOULD I COMPLETE THIS TASK?
 In or outside the classroom or campus or anywhere that suits the student
HOW WILL I ANSWER THE TASK?
 Your answers must be your OWN words (not copied from others)
HOW WILL I SUBMIT MY ASSESSMENT?
 Your assessor will provide you with instructions on how to submit your assessment during class delivery
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
 If your assessor marks any of your answers as incorrect, they will talk to you about resubmission
WORD LIMIT : 1,500 (about)

ASSESSMENT INSTRUCTIONS AND ACTIVITIES
PART A1: PREPARATION (INITIAL)

 Make sure you are familiar with the organisation you are basing this assessment on and have read
through the necessary background information.
 For the case study business (Worlducation), refer to the Simulation Pack along with all related
documents sent to you. You must identify a relevant job role you will assume and any relevant
stakeholders.
 If it’s your own business or a business where you are working or are familiar with, it’s important at this
step that you identify relevant stakeholders and have your business approved by your assessor.
 Read through the requirements of Section 1, 2 and 3 of your Project Portfolio
 Complete page 4 of your Project Portfolio for this unit.

PART A2: PREPARATION (PROJECT PLANNING)

a. Arrange a meeting (via email) with at least two (2) stakeholders associated with the business who may
assist you to identify a complex issue.
Note: You must attach the email to the Section 1 of your Project Portfolio
b. Prepare to use the financial and numeric information at the meeting.
Note: You must attach this to the Section 1 of your Project Portfolio.
c. For the purpose of this role-play, your classmates (at least 2) may act as stakeholders.

PART B: STAKEHOLDER MEETING (GROUP ACTIVITY)

1. Meet with at least two stakeholders (group activity)
a. Meet with the relevant stakeholder.
b. Take notes so you can complete Section 1 of your Project Portfolio after the meeting.
c. The meeting should last for approximately 10 minutes.
2. Write a Minutes of Meeting to record what have been discussed.

Notes and guide:
At the meeting:
 Use the numeric/financial information to discuss issues that fall within the scope of your job role.
 Identify a complex issue to address for the remainder of this assessment.
During the meeting, you will need to demonstrate effective communication skills including:
 Identify and articulating ideas clearly and persuasively
 Use a presenting style and vocabulary to suit the audience and situation
 Seeking the views and opinions of others by active listening and questioning
NOTE: You will be assessed on the above.
 Make sure you follow the instructions above and meet the timeframes allocated.
i

1. Provide an overview of your chosen business, including:
a. The name of the business
b. a description of what the business does
c. the job role you perform in the business
2. Describe the complex issue associated with the business, including:
d. a brief outline of the issue
e. who the stakeholders are and how they are associated with the issue
f. analysis and presentation of numeric and financial data illustrating the complex issue
g. two objectives when pursuing solutions
h. three advantages of solving the issue
i. three risks of addressing the issue.
3. Establish the legislative and organisational requirements related to the complex issue, including:
j. a summary of the relevant legislation
k. a summary of the associated organisational policies and procedures
l. an assessment of any actual or perceived bias.
4. Calculate the resources required for the solution development process
5. Prepare a presentation, using the work done in Section 1 of the Project Portfolio, to present the
complex issue to relevant stakeholders.
Note: You will use the presentation in Assessment Task 3. Use any appropriate format (e.g. MS
PowerPoint).

 Make sure you have answered all questions in Section 1. Submit to your assessor for review.
 In preparation for the next task (Assessment Task 3), arrange a meeting (via email) with at least one
of the relevant stakeholders who is responsible for approving further investigation of your chosen
issue.
Note: You must attach the email to the Section 1 of your Project Portfolio

Notes and guide:
 Before the meeting, choose two (2) critical thinking techniques to use as tools to generate alternative
solutions. Make sure you are familiar with the two critical thinking techniques as you will be using
these techniques at the meeting.
 For the purpose of this role-play, your assessor or another student can act as a one or more
stakeholders.
i

What do I need to hand in for this task?
Have I completed
this?

Section 1 of the Project Portfolio


Minutes of Meeting


Emails x 2


Organisational Policies and Procedures (if you are NOT using the Case Study)


Legislation (if you are NOT using the Case Study)


Presentation slides (PowerPoint)


Financial analysis and presentation


Assessment Task cover sheet


Reference List and Plagiarism Check report (if applicable)


Plagiarism check report (if applicable)


FOR STUDENT TO COMPLETE

Assessment Task 2: Identify organisational change requirements and opportunities

Student’s self-evaluation checklist

In completing this assessment task, I have developed knowledge and understanding of the following
(Tick if completed)
Yes or
No

Define a complex workplace issue by:

1.
meeting with stakeholders to identify a complex issue.

2.
providing an overview of their chosen business, including:
a. The name of the business
b. a description of what the business does
c. the job role they perform in the business

3.
describing the complex issue associated with the business, including:
a. a brief outline of the issue
b. who the stakeholders are and how they are associated with the issue
c. analysis and presentation of numeric and financial data illustrating the complex
issue
d. two objectives when pursuing solutions
e. three advantages of solving the issue
f. three risks of addressing the issue.

4.
establishing the legislative and organisational requirements related to the complex
issue, including:
a. a summary of the relevant legislation
b. a summary of the associated organisational policies and procedures
c. an assessment of any actual or perceived bias.

5.
calculating the resources required for the solution development process

6.
preparing a presentation to present the complex issue to relevant stakeholders.

During interactions demonstrate effective communication skills including:
 Speaking clearly and concisely to articulate their ideas and requirements
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding

 Using a range of persuasive responses and comparisons in their presentation

I confirm that the above self-evaluation checklist is true and correct.

Student Name:
Student
Signature:

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