Management Essentials Coursework 2 Summative Assessment Brief | BPP. GET THIS PAPER ANSWERED BY EXPERTS AT ESSAYLINK.NET

 

ME General Assessment Guidance

• Your summative assessment for this module is made up of this coursework submission, which accounts for 100% of the marks.
• Please note that late submissions will not be marked.
• You are required to submit all elements of your assessment via Turnitin online access. Only submissions made via the specified mode will be accepted, and hard copies or any other digital form of submissions (like via email or pen drive, etc.) will not be accepted.
• For coursework, the submission word limit is 5000 words. You must comply with the word count guidelines. You may submit fewer than 5000 words, but not more. Word Count guidelines can be found on your programme home page and the coursework submission page.
• Do not put your name or contact details anywhere on your submission. You should only put your student registration number (SRN), which will ensure your submission is recognised in the marking process.
• A total of 100 marks is available for this module assessment, and you are required to achieve a minimum 50% to pass this module.
• You are required to use only the Harvard Referencing System in your submission. Any content that is already published by other author(s) and is not referenced will be considered as a case of plagiarism.
• You can find further information on Harvard Referencing in the online library on the VLE.
• BPP University has a strict policy regarding the authenticity of assessments. In proven instances of plagiarism or collusion, severe punishment will be imposed on offenders. You are advised to read the rules and regulations regarding plagiarism and collusion in the GARs and MOPP, which are available on VLE in the Academic Registry section.
• You should include a completed copy of the Assignment Cover sheet. Any submission without this completed Assignment Cover sheet may be considered invalid and not marked.

ME Assessment Brief

This module is assessed through one graded element worth 100%. You must achieve at least 50% to pass the module. For this assignment, you will produce a Business Consultancy Report based on Tata Consultancy Services (TCS), written in an academic style.

About Tata Consultancy Services (TCS)

TCS is an IT services, consulting and business solutions organisation that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years.

Its consulting-led, cognitive-powered portfolio of business, technology and engineering services and solutions is delivered through its unique Location Independent AgileTM delivery model, recognised as a benchmark of excellence in software development.

A part of the Tata group, India’s largest multinational business group, TCS has over 614,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India.

TCS’s proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Business Highlights

• Ranked the number one IT service provider for customer satisfaction in Europe in an independent survey of over 1,800 CXOs by Whitelane Research. This is the tenth consecutive year that TCS has received the top ranking in this survey. Of the top 23 IT service providers ranked on customer satisfaction, TCS topped the list, scoring 83%, versus the group’s average of 75%.
• Announced an expansion of its long-standing partnership with Phoenix Group, the UK’s largest long-term savings and retirement provider, to digitally transform the latter’s ReAssure business using the TCS BaNCS™ based digital platform, and to administer the insurer’s 3
  million policies. Consolidating on TCS’ platform will help Phoenix Group drive synergies and
  enhance customer experience.
• Named to the Forbes list of America’s Best Large Employers, based on a large, independent survey of US employees. TCS was also recognised as a Global Top Employer for the eighth year in a row, and as a Top Employer in North America, Europe, Asia Pacific, and Latin America.
• TCS-sponsored marathons, such as the TCS New York City Marathon, TCS Amsterdam Marathon, TCS Toronto Waterfront Marathon and TCS Lidingöloppet, returned to the streets, much to the delight of runners and spectators alike. The company also took on the title sponsorship of the TCS London Marathon.
• Selected as a strategic partner by Bombardier, a global leader in aviation, to drive its organisation-wide IT and digital transformation to enhance its agility. TCS will modernise the aviation leader’s legacy systems across multiple verticals, deploy and integrate new systems around the S/4 HANA ERP platform and transform the operating model using AI and ML.
• Tata Group Chairperson and TCS Chairman, N Chandrasekaran, was bestowed with the Eisenhower Global Leadership Award for his contribution to commerce by the non-profit, Business Council for International Understanding. Hans Vestberg, the Chairman and CEO of Verizon, presented N Chandrasekaran with the award and described him as “one of the most purpose-driven and influential leaders of our time”.
• Selected by Sainsbury’s, a leading supermarket retailer in the UK, as its transformation partner to modernise its infrastructure landscape using TCS Enterprise Cloud™. Additionally, TCS will provide end-to-end managed services for application support, information security, modern workplace services, and network connectivity. The new flexible and scalable digital core will help Sainsbury’s provide better value to customers through innovation and lower cost to serve; drive growth with data-led, machine-first core operations; and meet its net zero goals.
• Selected by AGL, Australia’s largest energy provider, as the partner for the Retail Next Program, which lays the foundation for their strategic business transformation into a multi-service retailer. The program aims to create a new unified platform for CRM, product catalogue and process automation. TCS brings together cross-industry expertise like service bundling and retail customer analytics, in addition to deep knowledge of utilities, which will help AGL enhance its speed to market and transform consumer and agent experience.
• Launched the TCS Quantum Computing Lab on AWS to help enterprises explore, develop, and test business solutions and accelerate the adoption of quantum computing, considered one of the most promising technologies of the decade. TCS will leverage the virtual research and development environment to design industry-leading solutions, build domain-centric performance benchmarks, and work with clients to co-create new use cases of quantum computing to tackle business challenges that defy the capabilities of conventional technologies.
• Chosen by Rail Delivery Group, the UK’s leading rail industry membership body, for the creation of a Rail Data Marketplace. TCS will leverage the data syndication, monetisation and marketplace features of its DeXAM platform on a leading hyperscaler platform to combine fragmented sources of rail data, forming one digital service. This will optimise the sharing of data and real-time information to passengers and operational bodies, improve transparency and enable a UK-wide railway innovation ecosystem.
• Enhanced its award-winning Quartz™ solution to enable central and commercial banks to support the entire lifecycle of Central Bank Digital Currency (CBDC) issuance, bookkeeping and transactions. With the enhanced solution, central banks will be able to manage the issuance and distribution of CBDCs while commercial banks can transact with other banks and payment services providers using CBDCs, as well as offer their customers the ability to hold CBDC balances.
• Partnered with BT Group, the UK’s leading provider of fixed and mobile telecommunications, for its Digital Unit to boost its modernisation plans. TCS will manage and ramp down over 70% of Digital’s legacy technology estate and boost its capacity to accelerate the build of its new strategic technology architecture, supporting the Group’s growth.

ME Assessment Tasks

Acting as a Business Consultant, you are required to produce a business report for the senior management team at Tata Consultancy Services (TCS) by utilising the techniques and concepts you have covered in the module.

You are to critically evaluate the current management practices at TCS and recommend changes based on your evaluation that TCS must implement to improve its success in the technology industry.

The report must cover the following sections:

Introduction

Define leadership and management, and provide an overview of the purpose of your report, including an indication of the contents.

Task 1 – Management Practices (20 Marks; LO1)

• Identify TCS’s mission, values and management practices and critically assess whether all these are aligned.
  Support your arguments with reference to appropriate academic literature, case study materials and your independent research.

Task 2 – Analysis of Business Challenges (20 Marks; LO2)

• Identify and critically discuss 2 key challenges that TCS is encountering in the current environment.
• Critically discuss how TCS’s current management competency of Creativity and Innovation can enable TCS’s management to resolve the challenges identified.
• Critically evaluate what improvements are needed by TCS’s management to implement in their management competency of Decision-making to mitigate the challenges identified.

Support your arguments with reference to appropriate academic literature, case study materials and your independent research.

Task 3 – Critical evaluation of the impact of Management Behaviours on Employee Engagement and Organisational Performance (20 Marks; LO3)

Critically evaluate the potential impact of the emotional intelligence of TCS’s Managers in promoting high levels of employee engagement and organisational performance. 

Your analysis needs to include the following:

• Identification of the key management behaviours of emotional intelligence that have impacted TCS’s success.
• Analysis of the positive and negative effects of these behaviours on TCS’s performance.
• Recommendations for cultivating or modifying these management behaviours to enhance TCS’s success.

Support your arguments with reference to appropriate academic literature, case study materials and your independent research.

Task 4 – Management competencies development (30 marks; LO4)

Critically assess any 2 of the following management competencies using relevant models/frameworks to propose recommendations for developing and nurturing these skills among current and future managers at TCS to improve its success in the technology industry.

i.Managing Resilience
ii. Managing Stakeholder Relationships
iii. Managing Conflict and Negotiation
iv. Managing Teams

Support your arguments with reference to appropriate academic literature, case study materials and your independent research.

Conclusion (250 words)

Provide a conclusion that summarises your recommended changes that TCS must implement to improve its success in the technology industry.

Presentation and Referencing (10 Marks):

Your report structure should include the following sections:

• Cover page (BPP University Administration Cover Sheet)
• Table of Contents
• List of Abbreviations (if appropriate)
• Introduction
• Task 1
• Task 2
• Task 3
• Task 4
• Conclusion
• References
• Appendix (if required)

Word count: 5000 words

Word count – only applies to the main body (shown in bold); i.e., cover page, table of contents, list of abbreviations, references, assessment self-evaluation, and appendix are not part of the 5000-word count.

Tip for Mapping the Assessment towards Module Topics and Module Learning Outcomes (LOs)

Assessment Task	Module Topic	Marks	Suggested Word Count	Module LOs
Task 1 – Management Practice	Module Overview and Introduction (Topic 0)	20	1000	LO1 – Critically assess management practice within organisations.
Task 2 – Analysis of Business Challenges	Managing Yourself – Creativity (Topic 1) Managing Yourself – Decision-Making (Topic 2)	20	1000	L02 – Apply your understanding of management principles in relation to key business challenges.
Task 3 – Critical evaluation of the impact of Management Behaviours on Employee Engagement and Organisational Performance	Managing Yourself – Emotional Intelligence (Topic 3)	20	1000	L03 – Critically evaluate how management behaviours can promote organisational success.
Task 4 – Management Competencies Development	Managing Yourself – Resilience (Topic 4) Managing Relationships – Stakeholders (Topic 5) Managing Relationships- Conflict and Negotiation (Topic 6) Managing Teams – Teamwork (Topic 7)	30	1500	L04 – Defend skills required to be an effective manager in a given business context.
Presentation and Structure Introduction Conclusion	See Marking Guide in Section 3	10	250 250
		100	5000

ME Marking Guide

The assignment is marked out of 100 and counts towards 100% of your module mark. The following table shows the tasks, marks and marking rubric:

Assignment tasks	Distinction (70-100%)	Merit (60-69%)	Pass (50-59%)	Low Fail (40-49%)	Fail (0-39%)
Introduction (marked as part of Presentation & Structure)	Guidelines ·         A clear overview of the purpose of the business report and what readers can expect to read in this report. ·         A definition of leadership and management using concepts discussed in the module or any other relevant theoretical models and concepts. ·         Any relevant references.
	Excellent definition of	Good definition of	Satisfactory definition of	Limited definition of	Inadequate or no definition
	leadership and	leadership and	leadership and	leadership and	of leadership and
	management and an	management and a good	management and an	management and a limited	management and an
	excellent overview of	overview of the purpose of	adequate overview of the	overview of the purpose of	inadequate or no overview
	the purpose of the	the business report and its	purpose of the business	the business report and its	of the purpose of the
	business report and	contents.	report and its contents.	contents.	business report and its
	its contents.				contents.
	Highly credible references and/or sources used to back	Appropriate references and/or sources used to back up information provided.	Satisfactory references and/or sources used to back up information provided.	Limited references and/or sources used to back up information provided.	Inadequate or no references and / or sources used to backup information provided.
	up information
	provided.
Task 1 – Management Practices (20 Marks)	Guidelines ·         A discussion of an organisation’s style of management, mission, and values. ·         A critical assessment of whether the mission, values, and style of management support each other ·         Please note that this task can have several different answers, but students should justify the answers and support their statements with relevant academic references.

Excellent knowledge and understanding of the management practice, mission, and values with reference to the organisation. Excellent identification of the extent to which the student believes whether the organisation’s style of management practice, mission and values are aligned evidenced with very clear examples. Student is clearly using the evidence- based theories and concepts presented in the module and is applying them to the case study. Discussion is supported by strong evidence from academic literature; aspects of the case

Good knowledge and understanding of the management practice, mission, and values with reference to the organisation. Clear identification of the extent to which the student believes that the organisation’s style of management practice, mission and values are aligned evidenced with clear examples. Student is using the evidence-based theories and concepts presented in the module and is applying them to the case study. Discussion is supported by good evidence from academic literature; aspects of the case study provided on the Hub and/or the student’s independent research.   (12-13 marks)

Satisfactory knowledge and understanding of the management practice, mission, and values with reference to the organisation. Some identification of the extent to which the student believes that the organisation’s style of management practice, mission and values are aligned evidenced with adequate examples. Student has made some attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study. Discussion is supported by some evidence from academic literature; some aspects of the case study provided on the Hub and/or an element of the student’s independent research. (10-11 marks)

Limited understanding of the management practice, mission, and values with reference to the organisation.   Limited identification of the extent to which the student believes that organisation’s style of management practice, mission and value are aligned evidenced with examples. Student has made a limited attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study. Discussion is supported by limited evidence from academic literature; aspects of the case study provided on the Hub and/or the student’s independent research.   (8-9 marks)

Weak or no knowledge and understanding of the management practice, mission, and values with reference to the organisation. Weak or no identification of the extent to which the student believes that organisation’s style of management practice, mission and value are aligned evidenced with examples. Student has made no attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study. Discussion is not supported by any evidence from academic literature; aspects of the case study provided on the Hub and/or the student’s independent research.   (0-7 marks)

study provided on the Hub and/or the student’s independent research.   (14-20 marks)