BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 1 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Assessment Tasks
Unit of Competency
BSBTWK502 Manage team effectiveness
Assessment Type
This is a summative assessment. The learners need
adequate practice prior to undertaking the
assessment.
Assessment Tasks
Task 1
Knowledge Questions
Task 2
Project Portfolio
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Assessment Tool – BSBTWK502 Manage team effectiveness | Page 2 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Introduction
The assessment tasks for BSBTWK502 Manage team effectiveness are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the
skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You
should also follow the advice provided in the Student User Guide. The Student Guide
provides important information for you relating to completing assessment successfully.
Assessment Requirements
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the
elements, performance criteria and foundation skills of this unit, including evidence of
the ability to:
manage the effectiveness of at least one work team.
In the course of the above, the candidate must:
provide feedback to encourage, value and reward others
model desired behaviour and practices
encourage and foster shared understanding of purpose, roles and responsibilities
support team to meet expected performance outcomes including providing formal
and informal learning opportunities as needed
develop performance plans with key performance indicators (KPIs), outputs and
goals for individuals or the team which incorporate input from stakeholders
communicate effectively with a range of stakeholders about team performance
plans and team performance
evaluate and take necessary corrective action regarding unresolved issues,
concerns and problems raised by internal or external stakeholders.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined
in the elements, performance criteria and foundation skills of this unit, including
knowledge of:
impacts of group dynamics on team performance
methods of establishing team activities including communication processes
strategies that can support team cohesion, participation and performance
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 3 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
strategies for gaining consensus
issue resolution strategies.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where
the conditions are typical of those in a working environment in this industry.
This includes access to:
workplace documents relevant to team task objectives.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational
education and training legislation, frameworks and/or standards.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 4 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Version history
Version
Date
Changes / Updates
Approved
1.0
May 2021
Contextualized and formatted assessment tool
CEO
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 5 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Assessment details
BSBTWK502 Manage team effectiveness the performance outcomes, skills and
knowledge required to lead teams in the workplace and to actively engage with the
management of the organisation. For you to be assessed as competent, you must
successfully complete two assessment tasks:
Assessment Task 1: Knowledge questions – You must answer all questions correctly.
Assessment Task 2: Project – You must work through a range of activities and
complete a project portfolio.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 6 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Assessment Task 1: Knowledge questions
Task Summary
This is an open book test – you can use a various learning resources
including online materials, student guide and other reference resources available
at the TasCollege to complete your task if required.
You must answer all the 12 questions correctly and sufficiently.
You must complete and submit an Assessment Cover Sheet with your assessment
submission.
Write your answers in the space provided or you need to type and print a hard
copy to submit (as per your trainer /assessor advice).
The assessment task is due on the date specified by your trainer/assessor.
Any variations to this arrangement must be approved in writing by your
trainer/assessor.
What do I need to complete this assessment task?
Access to Student Guide, Reference Text Books, and other learning materials
Access to the computer and the internet if you prefer to submit printed copy
If I get something wrong, what do I need to do?
Consult with your trainer /assessor if your answers are marked unsatisfactorily and
plan to resubmit as per their feedback – either in writing or verbally.
What do I need to submit for this task?
A complete file of all questions’ answers
Assessment submission
You must complete and submit an Assessment Cover Sheet with your work.
The assessment task is due on the date specified by your trainer/assessor. Any variations
to this arrangement must be approved in writing by your trainer/assessor.
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Assessment Tool – BSBTWK502 Manage team effectiveness | Page 7 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Instructions
Knowledge questions are designed to help you demonstrate the knowledge which you
have acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the
Student User Guide
comply with the due date for assessment which your trainer / assessor will provide
adhere with TasCollege’s assessment submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed assessment cover sheet with your work
avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must fill up and submit the Assessment Coversheet with your assessment tasks
submission. A template is provided as a separate document packed in the Student
Resources Pack.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 8 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Question 1: Outline two benefits of good group dynamics on a team’s performance.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 9 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Question 2: Provide examples of three causes of poor group dynamics.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 10 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Question 3: Explain why a team would need a team performance plan.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 11 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Question 4: Complete the table below to show how a performance plan can help
overcome the following scenarios:
The team is needs to complete a
project by a certain deadline.
The team members do not understand
the reason for undertaking the project
or their own involvement in it.
The team members are a diverse
group and have many different
outcomes in mind. They are struggling
to organise themselves as a team.
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Assessment Tool – BSBTWK502 Manage team effectiveness | Page 12 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Question 5: Provide at least two examples of formal and informal communications in
the workplace, by completing the table below:
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Assessment Tool – BSBTWK502 Manage team effectiveness | Page 13 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Question 6: In light of the Covid-19 pandemic and employees working from remote
locations, provide examples of two tools or techniques for creating collaboration
between team members.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 14 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Question 7: Team leaders need to develop strategies to ensure that their team
members have input into planning, decision making and operational aspects of work.
Describe at least three strategies that can be used to accomplish this.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 15 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Question 8: Explain how to give constructive feedback to a team member.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 16 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Question 9: Explain what is meant by reaching consensus in a team.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 17 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Question 10: Describe two strategies for reaching consensus in a team.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 18 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Question 11: Outline two ways that issues can be identified by team members.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 19 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Question 12: Describe three strategies a team leader can use to help resolve conflict in
a team.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 20 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Assessment Task 2: Project Portfolio
Task Summary
This is a project work – you can use a various learning resources including online
materials, student guide and other reference resources available at the
TasCollege to complete your task if required.
In this task, you are required to demonstrate your skills and knowledge by
working through a number of activities and completing and submitting a project
portfolio.
You must complete and submit an Assessment Coversheet with your assessment
submission.
Write your answers in the space provided in the relevant templates or you need
to type and print a hard copy to submit (as per your trainer /assessor advice).
The assessment task is due on the date specified by your trainer/assessor.
Any variations to this arrangement must be approved in writing by your
trainer/assessor.
What do I need to complete this assessment task?
Access to Student Guide, Reference Text Books, and other learning resources and
information
Access to the computer and the internet if you prefer to submit printed copy
a suitable place to complete activities that replicates a business environment
including a meeting space and computer and internet access
Project Portfolio template
BSBTWK502 Simulation Pack.
If I get something wrong, what do I need to do?
Consult with your trainer /assessor if your answers are marked unsatisfactorily and
plan to resubmit as per their feedback – either in writing or verbally.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 21 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
What do I need to submit for this task?
A complete file of project portfolio addressing all assessment requirements
Assessment submission
You must complete and submit an assessment cover sheet with your work.
The assessment task is due on the date specified by your trainer/assessor.
Instructions
You must work through a range of activities and complete a project portfolio.
Ensure that you:
review the advice to students regarding responding to written tasks in the Student
User Guide
comply with the due date for assessment which your trainer / assessor will provide
adhere with TasCollege’s assessment submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed assessment cover sheet with your work
avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in
Appendix A of the Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must fill up and submit the Assessment Coversheet with your assessment
tasks submission. A template is provided as a separate document, packed in the
Student Resources Pack.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 22 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Activities
Complete the following activities:
1. Carefully read the following:
This project is about leading teams in the workplace and
actively engaging with the management of the organisation.
You need to demonstrate that you can manage the
effectiveness of at least one work team.
You can do this based on the assumption that you are the
team leader or manager of a team within the case study
business provided in the Simulation Pack for this unit or a
business that you work for, if applicable. It’s important that this
business has organisational objectives already developed.
Speak to your assessor to get approval if you want to base this
on your own business.
If you choose the case study business, you may select any of
the teams that form part of the organisation to base your
project on. You may assume the role of manager. If it is your
own business, then you may choose any team that forms part
of your workplace and in which you are involved.
Vocational education and training is all about gaining and
developing practical skills that are industry relevant and that
can help you to succeed in your chosen career. For this reason,
basing your project on real relationships with classmates or work
colleagues will mean that you are applying your knowledge
and skills in a relevant, practical and meaningful way!
You will be collecting evidence for this unit in a Project Portfolio.
The steps you need to take are outlined below. Before you
begin, complete page 5 of your Project Portfolio.
2. Establish a team
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Assessment Tool – BSBTWK502 Manage team effectiveness | Page 23 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Make sure you are familiar with the business you are basing this
assessment on and have read through the necessary
background information, policies and procedures that apply.
For the case study business, this is all of the documents included
in the Simulation Pack. If it’s your own business or a business
where you are working or are familiar with, it’s important at this
step that you have your business or case study approved by
your assessor.
If you are using a real business, you will use your current team
members to base this project on. If using the case study in a
classroom or online situation, choose a group of at least three
students who will act as your work team throughout the project.
Open the Simulation pack, read through the case study and
select the team you would like to base your assessment on.
Work through Section 1 of your Project Portfolio. As part of this
step, you will need to:
Specify your work team, or specify which team your group
chose if you’re using the case study.
Outline the roles of each member of the team. If you are
using the case study, each of you will have a turn to be the
manager.
State the purpose of the team
3. Establish team objectives
In a group round-table style discussion with your team and at
least one stakeholder present, outline all the tasks the team
must do to accomplish the expected outcomes.
The discussion should last for at least 15 minutes, but not more
than 30 minutes. If you are using the case study, your assessor
will assume the role of stakeholder. If you are basing the project
on your workplace, the stakeholder might be a line manager or
any member of senior management.
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V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Ensure that each team member has a turn to participate in
planning the tasks, share what they expect outcomes will be
and decide as a team how performance will be measured.
As a team, making sure consensus is reached:
create a list of tasks to be undertaken
allocate the tasks to the team members based on their
strengths and abilities
set the start and end date for each activity
set the KPIs for each team member
4. Write a Performance Plan
Use the Internet to find an example of a Performance Plan. Use
the information you recorded in your Project Portfolio during the
previous activities to write your own Team Performance Plan
and attach it to your Project Portfolio at the end of Section1.
The written plan should include:
The team vision or a team purpose statement
Main tasks and responsibilities of each team member
Performance measures/ Key Performance Indicators (KPIs)
Start and end date for each activity
Complete Section 1 of your Project Portfolio and submit to your
assessor.
5. Facilitate team cohesion
Assume some weeks have passed and the team have
implemented their Performance Plan and are working on their
tasks. It has come to your attention that the team is not working
cohesively and that they are not sharing information and are
duplicating work.
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Assessment Tool – BSBTWK502 Manage team effectiveness | Page 25 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
In order to support your team in achieving their performance
outcomes, you will provide coaching on team cohesion and
collaboration. This will be a 10-minute session and you may use
slides, visual aids or video clips in your coaching session.
If you are basing this on the case study, everyone in your group
will have a turn to be the manager and present their coaching
to the rest of the group. If this is your own workplace, this will be
the members of your own team that you are providing
coaching for.
The assessor will advise you of the date and time of your team
meeting so that you can prepare in advance.
Use your Project Portfolio to outline the main points and attach
your slides or links to the videos you use.
This can either be viewed in person by your assessor or you may
like to video record the session for your assessor to watch later.
Your assessor can provide you with more details at this step.
Make sure you follow the instructions above and meet the
timeframes allocated.
i
Complete Section 2 of your Project Portfolio and submit to your
assessor.
6. Develop or modify policies and procedures
Despite your efforts to support your team through coaching,
the team is still struggling to work cohesively. One of the issues
the team identified is that one of the team members are not
performing their tasks and is using the Internet for personal
reasons during work hours. This is creating conflict within the
team.
You will address this concern by developing a policy for
Internet usage.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 26 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Use the Policy and Procedures Template provided for you in
the Simulation Pack to create an Internet Usage Policy within
the context of the business you are basing your assessment on.
Attach your Internet Usage Policy to your Project Portfolio to
Section 2 of your portfolio.
7. Facilitate teamwork
Assume three months have gone by. Have a meeting and
allow each team member to provide a 5–10-minute update on
how their tasks are going.
Take turns to assume the role as manager and do the following:
give feedback to team members on team effort and
contributions
encourage team members to take responsibility for team
activities
help to identifying work performance problems by
addressing each of the issues, concerns and problems
identified by team members
help to resolve issues using your own problem-solving skills
Your assessor will be looking to see that you can:
provide feedback to encourage, value and reward others
model desired behaviour and practices
encourage and foster shared understanding of purpose,
roles and responsibilities
Adapt personal communication style to build positive
working relationships
As a team, brainstorm ways to address issues, concerns and
problems identified by team members. Outline a process for
addressing these concerns by deciding where and how
concerns should be raised and who should be involved.
BSB50420 Diploma of Leadership and Management
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 27 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Use your Project Portfolio to record this information.
This can either be viewed in person by your assessor or you may
like to video record the session for your assessor to watch later.
Your assessor can provide you with more details at this step.
Make sure you follow the instructions above and meet the
timeframes allocated.
i
Complete Section 2 of your Project Portfolio and submit to your
assessor.
8. Communicating with line management
Develop an email to your line manager to address the main
issue raised by team members, namely that the team is still
struggling to collaborate and share information.
Outline the issue
Propose a solution
Attach this email to Section 3 of your Portfolio.
Assume that your line manager has responded to your email
and would like you to communicate the following information
to the team:
Line management would like the team to start using a new
software application to help the team collaborate. You have
approval to purchase a subscription to a collaboration tool
such as Dropbox, OneDrive or any tool that suits the context,
and to implement it.
Develop an email to the team to explain the decision and
provide the team with details about the change including
when it will be implemented.
Attach this email to Section 3 of your Portfolio.
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Assessment Tool – BSBTWK502 Manage team effectiveness | Page 28 of 29
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
9. Liaise with stakeholders
Schedule a meeting with the relevant stakeholders and
prepare a short presentation using your choice of software or
application e.g., PowerPoint, Keynote, etc. The meeting should
last for at least 15 minutes each and no more than 30 minutes.
If you are using the case study, your assessor will assume the
role of stakeholder. If you are basing the project on your
workplace, the stakeholder will be an internal or external party
that has an interest in the project.
Your presentation should contain an overview of how the
project is going.
Your assessor will be looking to see that you can:
establishing open communication processes with diverse
stakeholders
Address unresolved issues, concerns and problems raised
by stakeholders
demonstrate effective communication skills including:
o Speaking clearly and concisely
o Using non-verbal communication to assist with
understanding
o Asking questions to identify required information
o Responding to questions as required
o Using active listening techniques to confirm
understanding.
Ask for feedback from relevant stakeholders and take notes.
Transfer this information to Section 3 of your Project Portfolio.
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V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
10. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project
Portfolio, answered all questions, provided enough detail as
indicated and proofread for spelling and grammar as
necessary.
Submit to your assessor for marking.
