The assessment uses the fictional HarbourCare Community Health Digital Intake Recovery Project. Students must analyze the project situation, compare delivery options, develop a backward delivery plan, evaluate stakeholders, establish controls, and respond to simulation injects.
The assessment includes two components:
Group Case Study Report Individual Recorded Presentation The supplied assessment brief identifies project urgency, business value, backward planning, stakeholder analysis, critical judgement, and simulation adaptation as important assessment areas.
Key Assessment Requirements Component Requirement Group report Maximum 3,000 words Delivery options Compare the three provided options Option evaluation Six criteria and 18 total scores Stakeholders Exactly five priority stakeholders Value indicators Exactly four measurable indicators Delivery plan 8–12 milestones or artefacts Dependencies At least five Assumptions Three Constraints Three Contingencies Two Controls Exactly five Traceability At least four complete chains Simulation All three injects Individual presentation Maximum five minutes Supporting slides Maximum five These requirements should be checked against the latest assessment instructions available through Moodle.
Understanding the HarbourCare Case Study HarbourCare Community Health operates six clinics and a mobile outreach service. It processes approximately 9,500 new client referrals every month through different channels, including:
Telephone Email Fax Partner portals The existing manual process creates several problems:
Referral delays Duplicate client records Inconsistent triage information Additional administrative work Potential risks to service quality The organization approved a Digital Intake Project to introduce:
A single online referral form. Automated completeness checks. Integration with the client management system. A triage dashboard. Important Case Facts Area Case information Approved budget $1.9 million Planned duration 9 months Current project stage Month 6 Original go-live date 30 November Current forecast 15 January Budget spent $1.31 million Reported completion 62% Current median referral-to-triage time 3.8 days Target Below 1.5 days within three months of go-live The case also states that an amended state funding agreement requires improved referral timeliness by 31 December. Up to $1.2 million in next-year performance funding may be at risk. Meanwhile, a partner hospital plans to stop sending fax referrals from 1 December.
BBPM3002 Answer Hints: How to Approach the Case The assessment is not asking you to repeat the case facts. It requires you to interpret the evidence and explain how the project team should make decisions.
Below are useful answer hints for each major section.
- Identify the Different Sources of Urgency The HarbourCare project has more than one urgent issue.
You should distinguish between:
External funding requirements. The partner hospital's change in referral process. The CEO's requested delivery date. Technical and clinical readiness. Staff training and operational preparedness. Useful Questions Which deadline is externally imposed? Which deadline represents management preference? Which deadline is directly connected to operational continuity? What happens if the team accelerates without resolving key risks? What happens if the project is delayed? A strong response should explain how different sources of urgency affect the project's risk, value, stakeholders, and governance.
- Separate Symptoms from Root Causes The assessment expects students to distinguish between symptoms and underlying causes.
Possible Symptoms Referral processing delays. Duplicate client records. Incomplete referral information. Inconsistent triage decisions. Possible Underlying Causes Manual re-entry of referral information. Multiple referral channels. Unresolved duplicate-record logic. Incomplete clinical rules. Insufficient training. Do not simply list these points. Explain how the underlying causes contribute to the observed problems.
Example of Analytical Writing Referral delays are not only a scheduling problem. They are connected to manual re-entry, incomplete information, and inconsistent processes. Therefore, accelerating the technology launch without addressing data quality and user readiness may not deliver the expected business benefit.
This is an example of analytical writing. Your group should develop its own wording and conclusions.
- Business Value Analysis: What Does HarbourCare Need to Achieve? A common mistake in project assignments is focusing only on whether a deliverable is completed.
For HarbourCare, completing a digital form is not the final objective. The broader objective is to improve referral processing and service delivery.
The assessment requires exactly four measurable value indicators. Each indicator should include:
Current or baseline position. Target. Measurement method. Owner or source. Business Value Scorecard Template Value indicator Baseline/current position Target Measurement method Owner/source Referral-to-triage time 3.8 days Below 1.5 days Operational performance reporting To be assigned Incomplete referrals 18% require follow-up Proposed target Referral audit To be assigned Duplicate records 7% of referrals Proposed target Data-quality report To be assigned Referral continuity Fax process changing Proposed target Partner testing and monitoring To be assigned The case provides the baseline data for referral timeliness, incomplete referrals, and duplicate records. Where the case does not provide a target, students should clearly label their target as a proposal and justify it.
Business Value Answer Tip Your four indicators should collectively demonstrate whether the project is creating meaningful value.
Consider whether they measure:
Operational efficiency. Data quality. Service continuity. Referral processing performance. User or partner readiness. Avoid choosing indicators only because they are easy to measure.
- Stakeholder Analysis for BBPM3002 The HarbourCare case includes stakeholders with different expectations and priorities.
For example:
The CEO prioritizes funding protection and visible improvement. The Clinical Director prioritizes patient safety and consistent triage. The CFO is willing to consider additional funding if benefits and risk reduction are demonstrated. Frontline staff require sufficient training. The Privacy Officer must consider privacy and data protection risks. The partner hospital needs a stable digital referral route. The assessment requires exactly five priority stakeholders.
Stakeholder Matrix Template Stakeholder Influence/impact Current engagement Desired engagement Proposed action Clinical Director High influence over clinical acceptance Concerned about rushed implementation Active approval Conduct clinical rule review CFO Controls funding decisions Conditional support Evidence-based funding approval Present cost-benefit and risk evidence Partner hospital Important external dependency Technical coordination required Confirmed readiness Complete specification and testing Privacy Officer Approval authority Assessment in progress Formal approval Review privacy controls Frontline staff High operational impact Training incomplete Confident system adoption Provide training and feedback This table is a planning example. Your group should justify the five selected stakeholders based on the case.
How to Improve Stakeholder Analysis Avoid writing:
The stakeholder should be consulted.
Instead, explain:
Why the stakeholder matters. What decision or risk they influence. Their current level of engagement. What action is required. How the action protects project value. 5. Options Evaluation: BBPM3002 Answer Guide The assessment provides three delivery options.
Your group must evaluate these options using six criteria:
Time. Cost. Benefits. Risk. Objectives. Resourcing. The assessment requires 18 scores in total, because three options must be evaluated against six criteria. Evidence notes should support the scores.
Option 1: Big-Bang Acceleration All six clinics and major features by 15 November. Estimated additional cost: $330,000. Testing and training would be compressed. The vendor considers the date possible. Questions to Consider Can training and testing be completed safely? What risks arise from implementing all features simultaneously? Does the option respond to every relevant deadline? What happens if unresolved issues remain at go-live? Option 2: Value-First Phased Release Launch the referral form, core integration, and minimum triage dashboard. Implement initially at two high-volume clinics and the largest hospital. Expand to remaining clinics in controlled waves by 20 December. Estimated additional cost: $210,000. Questions to Consider Does the option focus resources on high-volume locations? How does phased implementation affect operational risk? Can it support the partner hospital's changing referral requirements? What dependencies must be completed before the first release? Option 3: Stabilise Then Launch Retain the 15 January full go-live date. Create a temporary secure digital referral channel for the hospital. Focus on testing and quality. Estimated additional cost: $90,000. Questions to Consider Does the temporary channel provide sufficient continuity? Could delaying the full launch affect funding outcomes? Does the option reduce implementation risk? How will the project demonstrate improved referral timeliness? The three options and their details are provided in the HarbourCare case study. The assessment instructs students not to add a fourth option.
Important Recommendation Tip Do not recommend an option simply because it receives the highest numerical score.
The assessment brief states that the highest score does not automatically determine the recommendation. Your recommendation should be based on the evidence, business value priorities, assumptions, risks, and trade-offs.
- How to Create a Strong Backward Delivery Plan Backward planning starts with the required outcome and works backwards to determine what must be delivered and when.
Backward Planning Framework Business outcome
↓
Value indicators
↓
Required deliverables
↓
Milestones
↓
Dependencies
↓
Activities and owners
For example:
Business outcome: Improve referral processing. Value indicator: Reduce median referral-to-triage time. Deliverable: Functional digital referral process. Dependency: Successful integration testing. Milestone: Completion of user acceptance testing. Verification: Operational performance reporting. The assessment requires 8–12 milestones or artefacts, at least five dependencies, three assumptions, three constraints, and two contingencies.
Backward Planning Checklist Your group should identify:
Critical milestones. Technical dependencies. Clinical approval dependencies. Training dependencies. Partner onboarding dependencies. Privacy approval requirements. Testing activities. Release decision points. Contingency arrangements. Planning Tip Explain what can be:
Phased. Deferred. Protected. Escalated. Delivered as a minimum viable capability. The plan should demonstrate how the project can protect business value rather than merely meet a date.
- Value Traceability Matrix Value traceability demonstrates the connection between a business need and the method used to verify whether the benefit has been achieved.
The assessment requires at least four complete traceability chains.
Recommended Traceability Structure Business need → Requirement → Deliverable → Benefit/value measure → Verification method
Example Template Business need Requirement Deliverable Value measure Verification Reduce referral delays Faster referral capture Online referral form Referral-to-triage time Operational reporting Reduce incomplete information Mandatory completeness checks Validation functionality Incomplete referral rate Referral audit Improve data quality Duplicate-record controls Integration logic Duplicate record rate Data-quality review Maintain partner continuity Stable digital referral route Partner connection Referral continuity End-to-end testing These are illustrative examples. The final report should ensure that each chain is supported by case evidence and clearly explained.
Why Traceability Matters Traceability helps demonstrate:
Why a deliverable is necessary. How the deliverable supports a business need. How the benefit will be measured. Who is responsible for verification. Whether the project is delivering value. 8. Monitoring and Control Register The assessment requires exactly five controls.
Each control should include:
Baseline or target. Threshold. Review frequency. Corrective action. Escalation owner. The brief also encourages the use of leading indicators that can identify problems before they become major failures.
Suggested Control Categories Referral processing performance. Data quality and duplicate records. Integration testing. Staff training readiness. Clinical and privacy approval. Control Register Template Control Baseline/target Threshold Review frequency Corrective action Escalation owner Referral performance Defined service target Performance falls below threshold Weekly Investigate delay causes Project sponsor Data quality Duplicate rate baseline Increase above agreed limit Weekly Review validation logic Technical lead Integration readiness Testing completion target Critical defect unresolved At each test gate Delay release or escalate Project manager Training readiness Required staff completion Completion below agreed level Weekly Add sessions or support Change lead Approval readiness Required sign-offs Approval not obtained At governance reviews Escalate outstanding issue Project sponsor Use precise thresholds wherever the case provides sufficient information. If you propose a threshold, identify it as an assumption and explain how it will be validated.
- Simulation Injects: How to Respond Correctly The simulation injects are provided during Week 2.
Your group must apply all three injects sequentially and explain how new information changes the original analysis.
For each inject, include:
Two or three changed facts. Impact on urgency, business value, schedule, risk, stakeholders, or controls. Group decision. One rejected alternative. Action owner. Timing. Updates to the report. Simulation Decision Log Template Field Required information Inject number Inject 1, 2 or 3 Changed facts Two or three new facts Impact Effect on project analysis Decision Revised group decision Rejected alternative Alternative not selected Owner Responsible person Timing When action must occur Report updates Sections affected Simulation Answer Hint Do not simply write:
The group changed its recommendation after the inject.
Instead, explain:
Before the inject, the group assumed that a particular dependency could be completed within the planned timeframe. The new information changed that assumption, increasing the identified risk. The group therefore reconsidered the delivery approach and selected a revised action.
The actual injects must be obtained from the official unit materials. Do not invent simulation events or present hypothetical injects as actual case facts.
- How to Prepare the Individual Presentation The individual presentation should demonstrate your personal understanding of the case and your contribution to the group analysis.
It should not be a simple reading of the group report.
The assessment requires a maximum recording length of five minutes and no more than five supporting slides. Students must be visible and audible and should present in their own words.
Suggested Five-Slide Structure Slide 1: Urgency Diagnosis Include:
The main urgent issues. At least two case facts. Explanation of why the issues matter. Slide 2: Group Recommendation Explain:
The selected option. Why it was selected. One rejected alternative. Key trade-offs. Slide 3: Simulation Adaptation Explain two specific changes caused by the simulation injects.
Slide 4: Critical Judgement Critique two group decisions.
For each decision, include:
One limitation or risk. One improvement or mitigation. Slide 5: Personal Contribution and Future Practice