This assessment aims to critically assess the workplace information systems and practices using human-centred design (HCD) when redesigning a digital health initiative and the potential impact this will have on your service. The task involves developing a critical essay using the theoretical approach of (HCD) to assess the current system (you choose a system on which to base your assessment) and provide evidence-based recommendations to improve the quality of data, service and patient safety.
According to the International Standards Organization (ISO), HCD is, “an approach to interactive systems development that aims to make systems usable and useful by focusing on the users, their needs and requirements, and by applying human factors, ergonomics, usability knowledge, and techniques” (New South Wales Government, eHealth, 2019). Increasingly, Health Information Managers are utilising the HCD approach when designing and implementing an information systems initiative.
Your critical essay should be supported with a mix of evidence from the media, government, and peer-reviewed scholarly literature. Organise the report in line with the assessment criteria below and include a clear introduction and conclusion