Scenario
Wesley Family Health Center (WFHC) is a community-centered primary care facility providing comprehensive, patient-centered healthcare services to patients of all ages. The office is located in the heart of Charleston, South Carolina. WFHC offers primary, diagnostic, and specialty care services. Wesley’s mission is to provide patients with personalized treatment plans customized to fit their individual needs.
Leaders at WFHC have decided to explore options to expand the use of the patient portal. Currently, WFHC uses the patient portal primarily to schedule appointments and bill payment services. Leaders want to incorporate e-visits, prescription management services, lab/test results access, and other recurrent care options. Leaders also believe that the patient portal may improve communication between patients and providers, ultimately increasing patient satisfaction.
You are a consultant for a local software vendor that provides portal technology to support Wesley’s mission. Your organization has been contacted to present information to WFHC’s leaders on how it can more effectively leverage its technology to meet the changing needs of the healthcare consumer. You will provide a demo to inform leaders of the benefits of expanding its patient portal use.
Instructions
Compile a PowerPoint presentation using speaker notes and/or audio narration that includes:
- What is the role of the patient portal?
- How can Wesley Family Health Center improve the user experience of its patient portals to align with its organizational mission?
- What are the major features available using a patient portal?
- What are the main benefits that Wesley may achieve by expanding the use of the patient portal for additional services (i.e., e-visits, test /lab results, patient communications)?
- What are the benefits of expanding the patient portal to the patient?
- What are the benefits of expanding the patient portal to the provider?
- What are some of the barriers Wesley may face in its attempt to expand the use of the portal? Please include at least 2 barriers.
- How can Wesley overcome those barriers?
Submission Requirements
Your presentation should include a cover slide, introduction, conclusion, reference slide(s), and the slides needed to address the questions. At least two peer-reviewed scholarly sources are required. APA formatting is also required.