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Question 2 What is meant by the term ‘discrimination’? What is the purpose of discrimination legislation?
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Question 3 Provide a brief summary of the purpose of the following two legislative acts.
a) Racial Discrimination Act 1975 (Cth)
b) Sex Discrimination Act 1984 (Cth)
Answer a)
b)
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Question 4 What are the legal and ethical considerations associated with informed consent and why is it important when advocating on behalf of someone? If the person concerned is unable to provide informed consent, who can sign a consent form on their behalf?
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Question 5 Why is it important that organisation policies and procedures that explain the rights and responsibilities of people who receive services, follow State and Commonwealth legislation guidelines?
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Question 6 What rights and responsibilities do workers have when supporting people receiving services?
Answer
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Question 7 Briefly explain what a charter of client rights means and give an example of service standards that reflect the rights of people who receive services and the responsibilities of organisations providing services.
Answer 1. Meaning of charter of rights
2. Example of a service standard
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Question 8 Give two examples of community resources or people you may contact to support the rights, interests and needs of people who receive services and explain briefly how each may be relevant.
Answer Example 1
Example 2
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Question 9 Provide two examples of groups or associations you can network with to access and share information with, in order to meet the needs of people who receive services.
Answer Example 1
Example2
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Question 10 What referral options (relevant to meeting clients’ needs) exist for the situation when the information required is beyond that available to individual workers?
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Question 11 Locate an example of a complaints policy and procedure from a community services organisation, identify the organisation and give the reference/website address.
What client rights does this policy and procedure uphold?
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Question 12 Identify two organisations where a formal legal complaint may be lodged about the actions and decisions of a government agency that provides community services.
Answer 1.
2.
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Question 13 List two ethical and legal principles which must be followed in dealing with formal legal complaints and explain what each principle means.
Answer 1.
2.
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