Question 1 – Organisation Background
Introduce the subject organization, including its name (use a pseudonym if it is sensitive to provide the real name), its major businesses and customers, and its products/services. Provide the website or real address of the subject organization.
Discuss the challenges faced by the subject organization’s businesses in the new normal. You need to discuss how the challenges affect its financial and operational performances, its value/supply chain, e.g., customers, suppliers, and/or the processes in its production or service delivery, etc.
Examine the suitability of Lean Six Sigma in improving the subject business process in the subject organisation in the new normal.
Describe the role/function of the subject business process, the issues or challenges it faces in the new normal.
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Question 2 – Define and Measure
Develop the SIPOC diagram of the subject business process in its current state. Describe how the subject business process is affected by the new normal.
List down the stakeholders that are affected by the issue(s). Identify the problem statement about the issue(s) in the subject business process. Examine the impact of the issue(s) on the subject organisation’s businesses and its stakeholders. (You may refer to the problem statement template in Gitlow et al., 2015, p. 247.)
Define the CTQ and its operational definition by analysing the VOC and the issues in the subject business process. Compare the current CTQ performance of the subject business process with its performance pre-pandemic. Propose the project objective.
Question 3 – Analyse
Develop the “As-Is” Deployment Flowchart for the subject business process. The chart should reflect the impact of the new normal.
Conduct a Gemba walk and identify three (3) different wastes using the DOWNTIME acronym, and related potential root causes for each of the wastes in the subject business process. Indicate in the “As-Is” flowchart where these process gaps are.
You need to organise a brainstorming session to discuss the possible causes of the issues in the process. Describe or show a photo of the brainstorming session. Show the Fishbone/Cause and Effect diagram of the potential causes.
One way to narrow down potential root causes is to leverage on experts’ opinions and then use the pareto principle to find the likely root causes. Describe or show a photo of how the session with experts is conducted. Update the Fishbone Diagram from Question 3(c) on the likely root causes.
Question 4 – Improve and Control
Countermeasures/improvement ideas can be obtained by either brainstorming sessions, or adopting lean methods and tools and applying 70 change concepts. Recommend two (2) countermeasures/improvement ideas to improve the subject business process. Show how you and your team select the two (2) countermeasures/improvement ideas. (You can refer to Gitlow
et al., 2015, pp. 360-361). Indicate how the two (2) countermeasures/improvement ideas improve the “To-Be” process.
Propose two (2) measures to standardise the improved process in Question 4(a). Evaluate the effectiveness of the measures.
Develop a control plan to control the improved process. Make assumptions for the metric requirement and any other quantitative figures (where necessary).
SECTION B (Total 25 marks)
Answer all questions in this section.
Your Lean Six Sigma project has successfully passed the final DMAIC Control Phase Tollgate review. The project sponsor was very pleased with the results and was impressed with the DMAIC approach taken. He has now asked you to prepare a presentation to update the CEO on the Lean Six Sigma project. Arrange your presentation in a manner suited to the CEO. Prepare a video recording of the presentation of at least 3 minutes but not exceeding 6 minutes.
There are two methods for ECA video assignment submission; either Record Media or Upload Media. For Upload Media, please note that your file size should be no more than 500MB and the format is in .mp4.
SECTION C (10 marks)
Answer all questions in this section.
Prepare a set of PowerPoint presentation slides upon which the video presentation is based. Please note that the PowerPoint must be converted to PDF before submitting to Canvas.
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