Module Two Assignment Guidelines and Rubric.html
HRM 200 Module Two Assignment Guidelines and Rubric
Overview
This is the first in a series of HR Inbox assignments, each approached from the perspective of a different HR function relevant to the module in which it is due. This assignment focuses on the roles and responsibilities of HR, facilitating culture change, and providing opportunities for employee career planning.
Communication is a two-way channel for an HR professional. Organizations rely on human resource professionals to advise and consult with employees on policies, procedures, organizational goals, employee development, etc. As HR professionals engage with employees, their goal is to provide positive experiences that result in retention and the reduction of risks. An employee-centric approach that is conducive to professional and proper communication techniques can enhance employee morale, increase employee engagement, and support an inclusive work atmosphere. In this series of human resources Inbox assignments, you will practice applying the type of informal, yet accurate communication needed for chat instant messaging tools in the modern workplace.
Imagine you are an HR professional at ABC company. One of your major duties is to monitor the HR instant messaging channel. The HR Inbox chat channel allows HR to communicate and support employees directly. While monitoring the HR channel, you receive the following chat messages from employees:
Dear HR: Can you explain to me what the HR department does?
Dear HR: Lately morale feels low and everyone seems so negative. Is there anything HR can do to help improve the company culture around here?
Dear HR: How can HR help me with planning my career?
Directions
To complete this assignment, write a response to each of the three employee chat messages above as if you are the HR professional responding through instant messages. You must explain the roles and responsibilities of human resources to accurately address each employee question. Be sure that whatever information you share is appropriate and relevant to the employee inquiry, and that your overall writing style uses a tone and format appropriate for instant message communication in a business environment.
Specifically, your responses must address the following rubric criteria:
Roles and Responsibilities: Explain the roles and responsibilities of HR to accurately address employee inquiries.
Company Culture: Explain how HR can facilitate positive company culture.
Career Planning: Explain how HR can assist employees with career planning.
Additionally, be sure that overall, your general writing style aligns with the following:
Tone: Discuss human resource roles and responsibilities using an engaging tone and encouraging questions.
Format: Communicate in a clear and concise writing style, offering information in high-level, small pieces.
What to Submit
Your assignment must be submitted as a Microsoft Word document, three paragraphs in length (one paragraph per question), with a 12-point sans serif font such as Calibri or Arial, and one-inch margins.
AI Usage
If you use gen AI tools to support your work on this assignment, be sure to follow these AI usage guidelines. You must acknowledge your use of these tools in your work. Guidelines on how to cite AI tools can be found in this Shapiro Library guide.
This HRM 200 ‘HR Inbox’ assignment asks you to respond to an employee inquiry from the HR perspective — explaining HR’s roles and responsibilities, facilitating culture change, and supporting career planning, with an employee-centric approach that drives retention and reduces risk. Answer the inquiry professionally and policy-grounded.
Key takeaways
- HR advises and consults employees on policies, development, and goals.
- Communication is two-way — listen and respond, don’t just dictate.
- An employee-centric approach improves retention and reduces risk.
- Connect your answer to culture change and career planning.
- Respond professionally, accurately, and with empathy.
Frame HR’s role
Explain HR’s core responsibilities relevant to the inquiry: advising on policies and procedures, supporting employee development and career planning, facilitating culture, and ensuring compliance — all through two-way communication that creates positive employee experiences.
Respond to the inquiry
Address the specific employee question accurately and professionally, grounding your answer in policy and best practice. Keep it empathetic and employee-centric — the goal is a positive experience that builds trust and retention.
Connect to culture and careers
Show how your response supports culture change and offers career-planning opportunities, and how handling inquiries well reduces organizational risk (turnover, grievances, legal exposure).
Format
Follow the HR Inbox format and rubric, and cite HR sources.
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